FREQUENTLY ASKED QUESTIONS

CAN I COLLABORATE WITH COSMIC COVEN?

I love collaborating with like-minded souls who share the same witchy and empowering vibe! If you’re interested in working together, feel free to reach out via the contact form. Let’s create something magical!

HOW CAN I CONTACT YOU?

You can reach me by filling out the contact form on the Contact page! Whether you have questions about a product, want to book a reading, or just want to say hello, I’m always here to chat.

HOW DO YOU MAKE YOUR PRODUCTS?

Our products are made to order as we are still a very small shop and do not carry inventory. All designs are made ourselves and we outsource professional help to create the best products we can that will withstand wear and tear as to not add to over consumption of poorly made goods.

We carefully pack and ship all orders within 3-5 business days. Once your order has been shipped, you’ll receive a tracking number to keep an eye on your magical package as it makes its way to you.

SHIPPING

Due to the nature of our products and the fact that we outsource production, we do not accept returns or exchanges. This includes all products such as crystals, tarot decks, and other witchy goodies.

RETURNS

If your order arrives damaged, incorrect, or doesn’t meet your expectations in any way, please contact us within 7 days of receiving your package. We’ll do everything we can to make it right, whether that’s sending a replacement or offering a solution.

DAMAGED

Please note, digital products (such as tarot readings, astrological charts, or downloadable materials) are non-returnable. However, if you have any questions or concerns about your digital order, please reach out and we’ll be happy to assist you.

DIGITAL

PRIVACY POLICY

At Cosmic Coven, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or make a purchase.

Information We Collect
We collect information when you visit our website, make a purchase, subscribe to our mailing list, or interact with us in any other way. The types of information we may collect include:

  • Personal Information: Name, email address, shipping address, and payment information (for orders).

  • Non-Personal Information: Browser type, device information, and website usage data, such as pages viewed and time spent on our site.

How We Use Your Information
We may use your personal information to:

  • Process and fulfill your orders, including shipping and payment.

  • Communicate with you about your orders, products, or services.

  • Send you promotional emails or newsletters (if you’ve opted in).

  • Improve our website and customer service.

  • Comply with legal requirements and resolve disputes.

How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information. All sensitive information, such as credit card numbers, is transmitted via secure socket layer (SSL) technology and encrypted into our payment gateway providers’ database.

Third-Party Services
We may share your information with trusted third-party service providers who help us operate our business, such as payment processors, shipping companies, and email marketing platforms. These third parties are required to keep your information confidential and secure.

Cookies
We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and track site usage. You can choose to disable cookies in your browser settings, but please note that this may affect your ability to use some features of our website.

Your Data Rights
You have the right to access, update, or delete your personal information at any time. If you wish to exercise any of these rights, please contact us via the contact page.

If you’ve subscribed to our mailing list and no longer wish to receive emails, you can unsubscribe at any time through the link in the email or by contacting us directly.

Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to fulfill your order or as required by law.

Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have inadvertently collected information from a child, please contact us immediately so we can delete the data.

Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we’re protecting your information.

Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please don’t hesitate to reach out via our Contact page.

By using Cosmic Coven, you consent to the collection and use of your information as described in this Privacy Policy. Thank you for trusting us with your personal data!